Because our products are food items, we handle returns a little differently to keep things safe and hygienic.

Eligibility for returns:

 We only accept returns or replacements in these cases:

• You received the wrong product

• The product arrived damaged, spoiled, or with a broken seal

• The product is past its expiry date

To be eligible, you must raise a request within 48 hours of delivery, and the product must be unused and in its original packaging.

Not eligible for return

• Change of mind after purchase

• Products opened or partially consumed (unless defective)

• Issues reported after 48 hours of delivery

How to raise a request: Email us at m.munchboxx@gmail.com with your order number, a description of the issue, and photos of the product and packaging. Our team will review and respond within 2-3 business days.

Refunds: Once your return is approved, refunds are processed to your original payment method within 5-7 business days. For prepaid orders, you can also choose store credit. COD orders are refunded via bank transfer.

Replacements: If you'd prefer a replacement instead of a refund, let us know when you raise the request, and we'll ship the correct or fresh product once the issue is verified.